Shipping & Returns

Shipping Information

• Most orders are shipped directly from our warehouses within 24-48 hours for your convenience and maximum efficiency.
• Your product should arrive within 3 - 7 Business Days.
• All International (non-UK) orders incur a £20 shipping charge, are shipped via standard UK Mail, and may take 2-3 weeks to arrive.

 

Returns

We want you to be 100% satisfied with your purchase and we stand behind all of the products that we sell. If for any reason you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.

Here are some important guidelines regarding our return policy:

• All returns must be sent back within 30 days of purchase and must be in new condition and in their original packaging and shipping fees are the responsibility of the customer.
• All returns require an authorisation, which can be obtained by emailing us at customers@zillerate.com.
• Please do not send back your product before you have received an authorization.

 

To request a return, please contact us at customers@zillerate.com.